Helping a healthcare company digitize their operations
A US company that arranges home-based care for people with disabilities needed a new digital solution.
This market is valued above US $300 billion, and services account for more than 80%.
Hence, a focus was placed on efficiency and ease of use to help the client expand its network across multiple locations.
Remove paper work, make the therapy time focus on the patient instead of documentation.
Optimize the processes to cut costs and make the most out of the client’s US$ 4.5 million of yearly revenue.
Replace the solutions built around Salesforce with custom products. Sync all apps.
When Unibrix got involved with the project 6 years ago, the client had no automation whatsoever.
The client’s employees – practitioners on the ground – had to document everything in paper and later transfer to centralized electronic records.
This just could not scale.
Discover Business Analysis Assessing current customer needs & assets
Defining User Personas Empathy Map User Journey Map
Ideation User Flow BPMN charts Mockups
Design Wireframes Hi-Fi Designs New version MVP
Real-time feedback Gathering and analyzing data
iOS App The smartphone app for end-users to record the session time and create a billing code. It is used for settling doctors’ charges.
Tablet app A convenient tablet app for practitioners to record direct interaction with patients. The app is based on the predefined procedure and allows recording session goals and patient reactions.
Web portal A custom back office solution that assists practitioners in managing treatment plans for each patient. The data is synced between the apps and the portal, which gives doctors a full picture when analyzing and adjusting treatment plans.
Business Analysis, Assessing current customer needs & assets
User Personas, Empathy Map, User Journey Map
User Flow, BPMN charts, Mockups
Wireframes, Hi-Fi Designs, New version MVP
Gathering and analyzing data
Unibrix assisted the client with its digital transformation.
As a result, daily business processes performed by practitioners became more efficient, which affected employee productivity, customer satisfaction, and retention for both customers and employees.
With automation and full control over data, the client was able to achieve cost reduction and scaling their operation to cover more locations.
Need to get all bricks together? Unibrix offers augmented teams as a service.